Computer Warehouse Group PLC: 2 jobs in Nigeria

Computer Warehouse Group PLC seeks to fill the role of a Solutions Architect who will head our solutions and presales group. This should be someone with full exposure and understanding of infrastructure, software, communications and new technology areas, an ability to architect solutions for customer needs, an ability to communicate the solutions clearly to both technical and non-technical audience, a head for detailed research and an ability to manage other architects and OEMs in order to produce winning bids.
Desired Skills and Experience
Requirement:

• Bachelor’s Degree in Engineering  or Computer Science
• Experience in developing /craft Value Proposals that fits the customer business
• Experience in deep technical engagement with customer 
• 5 years’ work experience in a similar role
• Ability to work in a high pressure environment
• Ability to help qualify sales opportunity
• Experience in Vendor/OEM Partnership Relationship

Skills:

• Domain Expertise
• Excellent communication and presentation skills
• Update on industry / solution trends and happenings

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Customer Service Advocate

Job description
Computer Warehouse Group PLC seeks to fill the role of a Customer Advocate officer. The Customer Advocate serves as the client advocate, providing customers with a consistent level of proactive and professional support in an effort to develop and maintain relationships of trust and open communication throughout the lifecycle of the account. Customer Advocates have been strategically developed to help CWG Plc lay the foundation for a successful partnership with our clients. 

Responsibility includes, but not limited to: 

• Manage the Onboarding of new clients. Take hand-off action items from sales, coordinate and lead client Orientations, and communicate client expectations and needs to all affected teams in a timely manner.
• Provide clients with regular Account Reviews in an effort to elicit open communication with respect to the value of services CWG is providing.
• Perform regular agreement reviews, evaluating for major account changes and profitability, particularly during times of project implementation which call for major changes to the client’s environment.
• Through proactive reporting and tracking, evaluate and convey a client’s progress on their Technology Roadmap, staying mindful of critical impacts to the client’s business needs.
• Recognize and leverage key vendor relationships, working to build dynamic partnerships for mutual success in supporting our clients.
• Manage client product expirations and other non-project related needs, communicating appropriate information to Product Specialists for proposal creation.
• Account change-management: help clients through periods of transition or change, including but not limited to primary engineer changes, team changes or internal company process changes.
• Issue/resolution management: work across the organization to help resolve customer satisfaction issues as needed. Engage Sales, Service Support, Projects and when necessary, the Management team to resolve customer grievances or incidents that require further investigation.

Desired Skills and Experience
This position requires a minimum of a Bachelor’s degree preferred; at least 2 years’ recent professional/customer service or account management experience; or an equivalent combination of education and/or experience

APPLY HERE