Our client is a Bank that holds an enviable legacy among the biggest banks in Nigeria with footprints across West Africa and Europe.
It has recently been repositioned, rebranded and is expanding its operations. The bank is now seeking for individuals, who are
interested and driven enough to take up the exciting challenge of writing a new history for the financial industry in Nigeria, to fill the following vacancies that exist in the Bank in the South East, South South and Lagos regions.
GENERAL REQUIREMENTS:
Candidates applying for each role must possess relevant experience from a bank
Minimum of First degree in any discipline. Additional qualification will be an added advantage
Ideal candidate for each role must possess strong business acumen and must be result oriented.
Very strong desire to make significant impact
MARKETING FUNCTIONS & JOB GRADES
Business Development Manager – Manager
Job Objective: To Coordinate the human and material resources in the branch and ensure that it is run profitably to the benefit of all Stakeholders
Responsibilities:
Manage I supervise the branch’s interaction with key customers Budget preparation, monitoring and execution
Establish new profitable relationships
Manage staff and branch issues to ensure optimal performance
Source stable deposits for the branch
Credit Appraisal/Review
Loan Management/Control
Provide strategic business direction for the branch
Strategic Planning
Head of Retail – Banking Officer – Assistant Manager
Job Objective:
The incumbent is responsible for driving the Retail Banking strategy of the bank towards acquiring and retaining customers.
Responsibilities:
Responsible for actively managing and growing a portfolio of retail accounts through client acquisition, cross-selling and referrals.
Collaborate with product partners and other stakeholders to ensure an effective and retail strategy is identified for the customer whilst minimizing all potential risks to the bank.
Strategically grow the retail business through product volume, new customer acquisition and increasing the number of products held per customer.
Develop and implement customer strategies in conjunction with product partners and relevant parties to identify the right product and service opportunities.
Effectively work with product partners and other business units to identify opportunities and execute solutions.
Head, Commercial Banking – Banking Officer – Assistant Manager
Job Objective: The Head of Commercial Banking will be responsible for building and leading a high performance team of Relationship Managers to acquire and maintain customers in the Small and Medium Scale enterprises.
Responsibilities:
Manage, retain and further develop advocacy and profitability across client relationships within a portfolio of diverse commercial banking clients
Identify, engage, win and diligently on-board, new clients within the business’ defined markets, jointly contributing to the profitability of the bank
Promote and deliver tailored financial solutions to clients via partnership with, and coordination of, all product and service teams across the bank to optimise outcomes.
Analyse all aspects of credit risk transactions (including corporate loan facilities, working capital lines, securities and trading lines, derivative exposures etc) for new and existing clients to develop, negotiate and deliver appropriate transaction, documentation and security structures on behalf of the bank.
Promote and sustain engagement and professionalism in dealings with external stakeholders on all matters relating to business operations including but not limited to; clients, prospects, market influencers, industry bodies and associations, external legal counsel, auditors and regulators.
Head Corporate Banking – Senior Banking Officer – Deputy Manager
Job Objective: The main objective of this role is to identify opportunities to support the growth and expansion of corporate businesses, deepen banking relationship with the customer and in the process generate profit for the Bank.
Responsibilities:
Originate, maintain and develop relationships in the corporate market within the location.
Manage risk asset portfolio within parameters provided by Credit risk management unit.
Negotiate terms and conditions and prepare credit applications for new loan facilities for Corporate Banking clients
Present and defend Corporate Banking credit applications in the Credit Committee
Provide regular credit reviews of Corporate Banking clients
Review and authorize Corporate Banking credit applications from account managers prior to submission to Credit risk management.
Zonal Support (Credit/Marketing) – Manager/Senior Manager
Job objective: Responsible for coordinating the business development and operations of three to four branches to provide leadership and direction ensuring that the bank becomes a bank of choice for the various target markets within the zone.
Responsibilities:
Experience in the marketing of financial services
Assess business opportunities for all classes of customers
Oversee growth of balance sheet and profit for the zone assigned
Deep knowledge of domestic and international banking operations
Product/Market Competencies; Strategic Analysis, Financial Analysis; strong strategic orientation
Head, Public Sector – Senior Banking Officer/Assistant Manager
Job Objective: The incumbent will be responsible for representing the brand and liaising with governmental and non-governmental organisations on projects.
Responsibilities:
Manage, retain and further develop advocacy and profitability across client relationships within a portfolio of diverse public sector banking clients.
Definition of marketing and sales strategies for engaging Public Sector Departments
The highest professional standards, value add approach and effectiveness in contributing to the strategic direction and performance against business objectives.
Maintain good public relations with current and prospective customers
Monitor the group’s performance against monthly/quarterly/annual plans
Prepare the annual budget for consolidation and incorporation into the Public Sector Budget
Prepare and present the Monthly Profitability Report (MPR).
Chief Marketing Officer (Retail Banking) – Manager
Job Objective: Responsible for building a high performance marketing team to drive the strategic sales process in the retail segment.
Responsibilities:
Manages, coaches and counsels the to develop knowledge, skills, and abilities to maximize performance potential to support the company’s sales processes and credit culture.
Proactively leads branches to achieve business development goals and participates in joint calls with branch managers or other marketing staff
Provides guidance to branch staff on finding ways to satisfy the client and win the business.
Responsible for the region’s branches meeting/exceeding established production goals for deposits, loans, fee income, and other goals that are assigned.
Maintains open and effective communication regarding the interpretation of policies and procedures and the resolution of a wide variety of both internal and external challenges
Chief Marketing Officer (Commercial Banking) – Manager
Job Objective: Responsible for building a high performance marketing team to drive the strategic sales process in the commercial segment.
Responsibilities:
Manages, coaches and counsels the Branch Managers to develop knowledge, skills, and abilities to maximize performance potential to support the company’s sales processes and credit culture.
Proactively leads branches to achieve business development goals and participates in joint calls with branch managers or other marketing staff
Provides guidance to branch staff on finding ways to satisfy the client and win the business.
Responsible for the region’s branches meeting/exceeding established production goals for deposits, loans, fee income, and other goals that are assigned.
Maintains open and effective communication regarding the interpretation of policies and procedures and the resolution of a wide variety of both internal and external challenges
BRANCH OPERATION FUNCTIONS AND JOB GRADES
Head Teller Operations - Assistant Banking Officer – Senior Banking Officer
Job Objective: Responsible for the day-to-day supervision and coaching of the branch teller team in service and operational excellence to ensure a positive customer experience.
Responsibilities:
Supervise teller staff, assisting in the coaching, training and the development of tellers.
Assists tellers in solving member problems, serving as an operational reference
Aid tellers with balancing problems, order and maintain vault cash, schedule work hours and breaks for all teller personnel.
Adhere to help enforce all security procedures as well as other departmental policies and procedures.
Investigate teller losses and institute a corrective flow of work.
Head Branch Operations – Banking Officer - Assistant Manager
Job Objective: The incumbent will be responsible for formulating, implementing and coordinating work processes in the branch towards ensuring operational efficiency, service excellence and adequacy of risk control.
Responsibilities:
Responsible for achieving the satisfactory grades in branch audits.
Responsible for the provision of support, advice and guidance to the branch network regarding all areas of operations.
Responsible for overall maintenance of the Branch assets & Custodian of Key register.
Dual custodian for Branch vault
Ensure the reconciliation and control of the various branch suspense accounts and that outstanding are well managed.
Responsible for supervising the ATM custodian and ensuring proper reconciliation of ATM related accounts.
Monitor Frauds & forgeries in the region and recommend / implement appropriate actions to minimize occurrence of the same.
Manage/control the activities of your direct reports & ensure that they are consistently appraised, motivated & performance is optimized.
Responsible for implementing, & managing automated distribution channels in Branches e.g. card based services, ATM’s ensuring associated projects comply with group requirements on controls.
Responsible for monitoring & controlling branch costs
Head Customer Service – Assistant Banking Officer – Senior Banking Officer
Job Objective: Lead and drive excellent performance in the branch’s service team on daily basis towards achieve the bank standard of service quality to customers.
Responsibilities:
Attracts potential customers by answering product and service questions
Opens and maintains customer accounts by recording/updating account information.
Resolves product or service problems by clarifying the customer's complaint and determining the cause of the problem
Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Prepares product or service reports by collecting and analyzing customer information.
Customer Service Officer – Executive Trainee/Assistant Banking Officer
Job Objective: This position will provide exceptional customer service and is strongly focused on providing information and advice on the bank’s products and services.
Responsibilities:
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards.
Problem resolution, completing audits; identifying customer service trends.
Determining system improvements; implementing change.
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys.
Funds Transfer Officer – Executive Trainee/Assistant Banking Officer
Job Objective: To provide efficient transaction processing and outstanding banking support services to the customers at all times.
Responsibilities:
Implement Standard Operating Procedure in Funds Transfer unit.
Process monitoring for continuous improvement
Ensure adherence to SLA for processing of non-STP incoming and outgoing payments.
Implement special workflow for government and corporate payments
Report transactions above threshold amounts and follow-up with Treasury until execution
Cash/ Cheque Teller – Executive Trainee/Assistant Banking Officer
Job Objective: Responsible for cash/ cheque transactions in compliance with bank procedures.
Responsibilities:
Cash cheques and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receive cheques and cash for deposit, verify amounts, and check accuracy of deposit slips.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Balance currency, coin, and cheques in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Examine cheques for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Count currency, coins, and cheques received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
HEAD OFFICE ROLES
HEAD, INTERNAL CONTROL - (AGM-GM)
Job Objectives:
Implement, direct and oversee the auditing and compliance programs of the bank.
Responsibilities:
Conducts and directs audits and ongoing reviews of organization controls, operating procedures, and compliance with policies and regulations.
Reviews and appraises the soundness, effectiveness, and proper application of accounting and financial controls, compliance procedures and controls and timeliness of documentation generation.
Assesses the adequacy and extent of programs designed to safeguard organization assets.
Compiles and issues reports detailing conclusions and providing recommendations for improvements.
Serves as liaison for all external audit and regulatory agencies.
HEAD, OPERATIONS RISK - (AGM-GM)
Job Objectives:
Identify, measure and control the bank’s operational risk.
Responsibilities:
Manage and develop a comprehensive process for assessing, identifying and reducing pertinent business risks that could interfere with the bank’s objectives and goals according to Basel I and Basel II requirements.
To ensure that the bank is in substantial compliance with its operating policies and procedures and any external legal, regulatory or contractual requirements.
Set objectives for measuring, monitoring, evaluating and mitigating the risk exposure of the bank and ensure that they are reported in a timely manner to regulatory entities and the management of the Bank.
Recommend and maintain proper approval processes for all transaction types to ensure proper risk control.
HEAD, LEGAL - (AGM-GM)
Job Objectives:
Ensure compliance of the bank with all statutory, Legal and regulatory requirements in the jurisdiction, including filings and regulatory disclosures
Responsibilities:
Providing preliminary advice and recommendations pertaining to legal, regulatory, and governance issues and practices related to the Bank.
Ensuring that corporate information disclosure and related regulatory filings are in accordance with laws and regulations and the Bank’s Disclosure Policy.
Ensure that the engagement of external legal counsel is appropriate, effective and coordinated so as to minimize costs.
Drafting and vetting of Legal documents/contracts for the Bank and ensuring maximum protection for the Bank by identifying legal Weakness actual or potential liability.
Advise business units on legal matters and rendering legal opinions.
Provide guidance on the proper application and interpretation of laws and regulations applicable to the businesses
Ensure proactive and timely monitoring, identification, dissemination and advice of legal and regulatory developments, changes and practices and associated risks
Ensure adequacy of controls to mitigate legal risks and roll out legal and compliance policies and procedures.
REGIONAL BANK EXECUTIVES - (AGM-GM)
Job Objectives:
Responsible for the region’s branches meeting and exceeding established goals for deposits, loans, fee income, and other goals that are assigned
Responsibilities:
Manages, coaches and counsels the Branch Managers to develop knowledge, skills, and abilities to maximize performance potential to support the company’s sales processes and credit culture. Documents performance and provides regular feedback to staff on progress.
Maintains open and effective communication regarding the interpretation of policies and procedures and the resolution of a wide variety of both internal and external challenges. Ensures audit, security, and compliance issues are addressed and resolved.
Generates business opportunities through individual business development activities.
Works with Branch Managers to ensure service quality meets all required standards.
SEGMENT HEADS –CORPORATE BANKING - (AGM-GM)
Job Objectives:
To plan and manage all activities relating to the Corporate Banking Segment through the development and execution of a strategy that ensures maximum growth, market share and profitability for the segment.
Responsibilities:
Align with product management team (Product Managers) in utilizing available products in targeted segment and agree on segment product needs.
Provide support in ensuring an effective products pricing framework for the segment
Oversee the segment budgeting process and periodic preparation of performance reports/analytics as a key basis for decision making for the segment
Provide support in planning, defining, deploying and tracking/measuring impact of segment marketing activities in collaboration with the Marketing & Communications team.
FINANCE BUSINESS PARTNER - (AM - DM)
Job Objectives: Partner with income generating units to provide advice on the businesses they bring to the bank based on financial analysis of the sector or the customer to guide them in making a appropriate business decision. Credit & marketing experience, MIS, and Finance is required for this role.
Responsibilities:
Explain, present and analyze the financial performance of the bank.
Participate in strategy development and planning, facilitate the long-term financial planning process and develop metrics to monitor the performance against strategic objectives.
Deliver timely financial analytics and business counsel to effectively measure business performance against strategic priorities.
Support an efficient and effective long-term planning and forecasting process that produces accurate, achievable plans and forecasts that align with business’s strategic objectives.
Continuously improve bank’s organizational efficiency and effectiveness by leading internal change initiatives.
HEAD, STRESSED ASSETS - (AGM-GM)
Job Objectives:
Recovering and managing the bank’s stressed asset portfolio by active engagement with all concerned stakeholders.
Responsibilities:
Manage a portfolio of stressed assets which would require engagement in client negotiations and recovery of overdue accounts according to the bank’s policies.
Strengthen collateral position of the bank, prepare and present credit restructuring proposals for management approval.
Engage internal and external auditors in impairment assessment discussions.
Establish and implement a review mechanism to monitor existing loans and in turn business performance
Complete due diligence, internal risk clearance and committee approvals of credit proposals
Limit amount of provisioning required for stressed assets by articulating effective loan recovery strategies.
HEAD, RISK STRATEGY AND PLANNING - (AGM-GM)
Job Objectives:
Develop effective strategies to protect the bank’s assets, people and brand from undue losses or to mitigate the effect of any such loss.
Responsibilities:
Develop risk management culture, standards and processes across the bank
Identify, quantify and prioritize potential risks that can obstruct the security, safety, financial stability and reputation of the bank
Develop and implement strategic policies and procedures for dealing with potential threats to the bank
Integrate, educate and drive different stakeholders to execute risk mitigation plans
Drive project, process and trigger alerts to solve/re-solve risk issues
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