British Council Recruiting: CUSTOMER SERVICES/EXAMINATIONS ASSISTANT

CUSTOMER SERVICES/EXAMINATIONS ASSISTANT

The British Council is looking for a suitably qualified and experienced individual to join the organization as Customer Services/Examinations Assistant.

PURPOSE OF JOB:
To support Examination Services in Nigeria in develpoing markets for and delivering Schools exams; to maintain them at the highest professional standards as set out in the British Council’s EQS (Examination Quality Standards), project outcomes, examinations boards and partners.


CONTEXT AND ENVIRONMENT:
Customers and enquirers engage with the British Council Nigeria for a number of purposes with the majority being for examinations. Nigeria is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, Educational on behalf of UK institutions and IELTS.

The SSA region delivers exams in over 20 countries from its offices in 16 of these countries. In 2012, we delivered a quarter of a million exams to over 100k candidates. Growth in the region is robust, but our challenges are many. Nevertheless, Exams teams are making solid gains in our 4 strategic priority areas, namely: improving business performance, improving quality, improving financial compliance and increasing impact.

MAIN DUTIES AND RESPONSIBILITIES:
As Examinations/Customer Service Assistant the post holder will be line managed by the Port Harcourt Centre Manager.

Reliability: to ensure examinations are delivered securely according to board requirements.

Quality: to deliver a high standard of customer service to our customers, schools and exams candidates. Performance is measured by our own Exams Quality Standards and the inspection visits from Cambridge International Exams and other examination boards.

Finance: all British Council standards for managing finances are met with relation to managing Purchase Orders, reconciling income, managing contracts and procurement.

CLICK HERE TO APPLY
http://www.britishcouncil.org.ng/customer-servicesexaminations-assistant#.Uaz7Dj7Rzyo

http://www.getnaijajobs.com